Business Imperatives

  • The customer was a global medical device manufacturer with a presence in 150+ countries and expertise in 16+ therapeutic areas.
  • They approached Freyr for support in ramping up resources in critical functions such as quality engineering and Regulatory Affairs using a staff augmentation model.
  • The purpose was to access specialized expertise, enhance efficiency, and ensure Regulatory compliance, ultimately supporting the market expansion and product success.

Objectives

Resources were required to support the following therapy areas:

  • Cardiovascular
  • Neurological
  • Diabetes
  • ENT
  • Spine and Orthopedic Group

Problem Statement

  • The resource fulfillment expectation was set within the timeframe of 1 month by the customer.
  • The customer’s team in India was inexperienced in resource ramp-up at this scale and pace, which necessitated guidance in establishing a governance structure for quality management of the staffed resources.
  • Ramping up resources beyond the internal pool was important due to the short timeframe given for resource fulfillment.

Freyr Solutions and Services

Freyr Solutions and Services
  • Accomplished timely ramp-up of resources within 3 quarters while adhering to the stipulated deadlines.
  • Cultivated a close working relationships with the customer’s cross-functional teams and stakeholders, fostering effective collaboration.
  • Diligently managed all meetings, day-to-day activities, and staff-related issues, ensuring seamless operations.
  • Implemented an aggressive and efficient process, supported by the Talent Acquisition and Delivery team that established robust processes to meet stakeholder needs effectively.
  • The resource fulfillment expectation was set within the timeframe of one (01) month by the customer. Freyr took up the challenge and ramped up from zero (0) to 32 resources within three (03) quarters, with an average time to fill of 26 days per resource.
  • The customer’s team in India was new to resource ramp-up at this scale and pace, and hence, they required guidance in setting up a governance structure for quality management of the staffed resources. Freyr established a relationship matrix by investing in a dedicated Engagement Manager, who diligently owned the cadence of the governance meetings while also being responsible for managing all day-to-day activities and issues related to the staffed resources.
  • The zero (0) to 32 ramp-up required Freyr to look aggressively beyond the internal pool of resources. Freyr’s efficient Talent Acquisition and Delivery team established a robust process for the customer.
  • Achieved zero (0) attrition, ensuring continuity in staffing resources.
  • As a BCP measure, Freyr maintained a bench ratio of 8:1, ensuring adequate backup resources.
  • The average time taken to fill positions was 26 days, which is significantly lower than the industry average of 42 days.
  • A new optimization initiative was introduced by Freyr.
  • Freyr implemented deficiency tracking and conducted regular governance meetings to ensure effective management of resources and operations.
  • Fulfillment of resource expectations within one (01) month, ramping up from zero (0) to 32 resources in three (03) quarters, with an average time to fill of 26 days per resource.
  • Establishment of a governance structure for quality management, led by Freyr's dedicated Engagement Manager.
  • Aggressive resource ramp-up from zero (0) to 32, facilitated by Freyr’s efficient Talent Acquisition and Delivery team.